Escape Lounges are part of the American Express Global Lounge Collection® giving Platinum Card® Members complimentary access, along with 2 guests, to all US locations. Additionally, the Escape Lounge PHX at Phoenix Sky Harbor International Airport reopened last week, on November 20, 2020. The lounge will have modified hours of operation: 9am-5pm. Update 11/23/20: American Express will reopen its Centurion Lounge at Phoenix Sky Harbor Airport (PHX) today. Mexico City is also open but with very limited hours. Update 12/7/20: American Express opened there Las Vegas location yesterday. It also revealed plans for the expansion of two lounges at New York’s LaGuardia Airport (LGA) and Las Vegas’ McCarran International Airport (LAS). As part of the reopening, American Express also announced the Centurion Lounge Commitment, a set of new health and safety protocols and practices. Today, American Express announced reopening plans for its Centurion Lounges, starting with Seattle-Tacoma airport and Philadelphia International airport. Image courtesy of American Express American Express Announces Centurion Lounge Reopening and Expansions is required as the company will not pursue visa sponsorship for these positions.This post may contain affiliate links please read our advertiser disclosure for more information. Light to moderate lifting may be required for certain job tasksĪmerican Express is an equal opportunity employer.Įmployment eligibility to work with American Express in the U.S.Ability to work flexible shifts including nights, weekends, and holidays is essential.Adapt to an ever changing environment and being resilient.Must be resourceful and capable of using the Internet effectively to research.Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do.The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment.Must exhibit the utmost professionalism and maintain a positive attitude in all interactions.The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received.Exceptional communication skills, delighting the customer with every single interaction.Passion for servicing customers with proactive solutions. Airline, lounge or travel industry experience required, including reservation experience.Minimum of 1 year recent experience servicing premium customers.Note: Hours are subject to change due to business need.Ī successful candidate will possess the following qualifications: Lounge Hours of operation are from 5:15AM – 7:15PM DAILY. Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners.Providing travel consultation and minimal reservation assistance.Providing concierge and lifestyle recommendation.Employing the Customer First philosophy in meeting customers’ needs and expectations.Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty ultimately making loyal enthusiast out of the customer.Being accountable and taking ownership of the customer’s experience from beginning to end.Welcoming and providing access to our Card Members upon arrival at reception.It is our duty to make Membership come to life every day. It is our mission to become essential to our Card Members by providing differentiated products and services. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the LGA Airport. Job Code: 025216 - Counselor I-Service Delivery Member Service Professional / Travel and Concierge, Centurion Lounge – LGA Airport
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